How can I track my order?
You can track your order by typing in your order ID number at our (insert tracking page url) Or simply log into your Benchmark Abrasives account and check the order status.
How long does it take to process my order? How soon will my order be shipped?
We process your order within 12-36 business hours. However, if your ordered item(s) is on back order, you will be notified within 48-72 business hours.
How many packages will I get with my order?
We package items to be safe, protected, and efficient. Your order package count will depend on what you ordered. If we ship multiple packages you will have the appropriate tracking numbers, then we will provide multiple tracking numbers.
My order had not arrive yet?
You may track your order with the tracking number we provided through the carrier's website directly.
What shipping services are provided?
We ship via USPS, UPS, Fedex
I did not receive some of my ordered items?
Multiple packages may be on its way to you. Please be patient. If you have any questions please feel free to call us.
Is there any way to edit my order once it is placed?
The best way is to cancel your current order and place a new one. However you may be able to contact us and have products added to the order.
What type of payment do you accept?
We take all major credit cards, Paypal and Google Checkout. (Visa, Master, Discover, American Express).
Why am I getting kicked back to the previous page or declined when I checkout?
Our system is very sensitive when it comes to customer information. If your billing address specified in you invoice does not match the credit/debit card billing information, our system will not accept your purchase request. You may be asked to input the correct billing address or correct cvv codes during the checkout process. Or in order to bypass that, you will need to speak with your bank to change your billing information to correspond to the information you had provided during check out.
Why is my order still in pending status?
We process your order within 12-36 business hours. However if your ordered item(s) is in back order then we will hold your order in pending status until the order can be fulfilled. If we are unable to fulfill your order then a refund will be issued within a timely matter.
I have a pending transactions on my account, but I did not place any orders, how is this possible?
Customer credit card transaction histories are not kept in our system or facilities. It can quite possibly mean that your account has been used by someone other than yourself and it is necessary to contact your bank immediately.
Do you have will-call?
We do not accept walk-in business
How do I place a wholesale or bulk order? How do I know if I am eligible for wholesale or bulk orders?
For an order to be placed as a wholesale or bulk order, you need to meet the minimum purchase quantity for the particular item. Please contact our Wholesale Department to inquire the minimum quantity and wholesale pricing for the item(s) you are interested in.
I am not sure if this is correct product I needed?
Email or call our customer service for any questions regarding our product(s).
Refund and RMA Return Merchandise Authorization Questions
I got refunded email notification, but why haven't the amount been credited to my account?
Once we refund your order amount, and it is up to your bank to settle the transaction amount back to your account. Contact your bank for more information on the time frame it takes for the credit to apply. Normally, banks will take up to 3-5days for refunded amount to settle.
I would like to return or replace some items, how do I go about doing so?
You will need to fill out an online return merchandise authorization form (RMA) at (insert link to RMA page)
Is there any additional shipping charge or fee for my replacement?
No, you pay for shipping the replacement back to us and we ship it back to you free of charge.
What do I need to included inside the replacement or refund package?
For all return or replacement package, we expect all original parts and packaging of the product(s) to be included inside your return package. Also an RMA form and invoice needs to be included in order to process your request.
When will I receive my refund?
It depends on the time of arrival of your returned item(s). When we receive your returned package, our RMA specialist will inspect all returned product(s) before the item is refunded. All refunds will take up to 3-7 days to process.
When will I receive my replacement package?
It depends on when your replacement package is received and once it's been reviewed, it will take up to 3-5 business days to process.
Who pays for the shipping for RMA or replacement?
Please review our Conditions of Use for our RMA Policy.
Why was my RMA declined?
We only declined RMA which do not comply to our return policy or more information might be needed with your purchase.
Newsletter subscribe and unsubscribe Questions
How do I subscribe and unsubscribe our newsletters?
You can subscribe and unsubscribe our newsletters by clicking (insert link to subscribe page)
What is the newsletter for?
We send out promotional coupon codes, promotional news and new product releases through our newsletters
When do I expect my newsletter emails?
We normally send out newsletters 2 to 4 times per month
Coupon Code and Discount Questions
Can I use multiple coupon codes?
There is restriction on our discount coupon code for one coupon per order per customer. If you have multiple coupon codes, you may place multiple order(s) to redeem your coupons.
I tried using a coupon code for my order, but it wouldn't go through?
The coupon discount might be expired. Or you may have entered the coupon code incorrectly. Or there may be restrictions on the coupon for the product you ordered.
Where can I find coupon codes?
You can obtain coupon codes by subscribing to our newsletter, click here to subscribe.